From: Joan Sent: Thursday, November 13, 2014 4:41 PM To: 'SIR' Subject: Thanks
Hi Bernadette---I went over to the Enota house today to look
at the repairs and found the crack that the repairman was talking about that he
repaired on Saturday. Glad that he did that! Not sure how we missed that one
but it is good to have it repaired. Also saw the repair of the long crack and
he did an excellent job. I put a check for $625 in the mail to you this
Again, thank you for helping me get these repairs done quickly. I know I was
probably a pain at times! The home inspector is coming on Friday and hopefully
everything will pass inspection. Thank- you again for your patience and help.
From: Kelly Sent: Wednesday, November 12, 2014 6:30 AM To: stucco bond Subject: Repairs / Fallwood
I am a Realtor with Keller Williams Signature Partners, I contacted you last week in need of a couple of stucco repairs on a home I was preparing to list & sell. One week later I am a huge fan of SIR and will definitely be recommending your services in the future! Your technician did an amazing job on the repair and my client was extremely happy. Thank you for not only working us into your schedule before this home went on the market but also for the high quality of workmanship. Sincerely,
Sent: Tuesday, January 22, 2013 1:00 PM To: 'SIR' Cc: Gene - Work Subject: RE: Stephens Ronald & Jann Window.pdf
Gene and I wanted to thank you for returning the $100 overage that we sent to SIR. Of course, we wouldn’t expect anything less from you. It’s interesting that we have stumbled on to money due to us by other companies and have been told it’s up to us to figure out if we are due money. What?? That’s sad. It’s refreshing to have a company and personnel who are from the old school and believe we should - “do unto others as you would have them do unto you.” Thank you again; we appreciate it.
We will get back to you on the windows. We have too many other things that are falling apart right now! HA
I appreciate the good care and service that SiR has provided for my house.
The house will be sold on August 3, 2012.
I am writing to make arrangements in advance for the transfer of the SiR Stucco Moisture Guarantee to the home buyer. For your convenience, attached is the SiR Stucco Moisture Guarantee dated April 2012.
Please send me the necessary paperwork, including anything you want me to sign, for delivery to buyer at closing so that the buyer may contact you after the closing to effect the transfer of the warranty transfer without my further involvement.
If there will be any transfer fees, please let me know so that I can reimburse buyer in advance. (I hope there will not be any.)
Sent: Friday, April 13, 2012 10:40 AM To: email@example.com Subject: Customer Service Comments
Good Morning, Bernadette,
Thank you for promptly getting the signed Stucco Moisture Guarantee back to me before our closing. My clients successfully closed on their home April 10th and it was a "Happy Day". Their are so many factors involved in purchasing a home, but the Stucco Moisture Guarantee certainly gave my clients peace of mind in purchasing their new stucco home.
I have tried to print out the Customer Service Survey, but I am having trouble printing it out on my home computer. However, I would like to express my appreciation to you and SIR for a job well done. Bernadette, your customer service skills are simply exceptional.
As a real estate agent, I run into problems sometimes trying to meet deadlines regarding contracts and closings, and you made my job much easier. Your courteous and prompt attention to detail, answering all of my questions, and providing quick service is what we all hope for. You and SIR certainly exceeded our expectations. I was amazed at how you and your construction team made it your priority to complete the stucco maintenance repairs so that we could move forward with our real estate transaction.
The repairs look great and the new homeowners are pleased. Thank you again for your excellent help! I have already begun to refer you to others. SIR is a great service and provides great protection and coverage to stucco homeowners.
Better Homes and Gardens Real Estate Metro Brokers
From: Rhonda Sent: Thursday, April 05, 2012 7:08 PM To: firstname.lastname@example.org Subject: Signed Stucco Moisture Guarantee
Thank you for all of your expert assistance. Attached is the signed and initialed Stucco Moisture Guarantee from the buyer. Please let me know if there is anything more that we need to do. I received your package in the mail today, and I will be sure to give it to him.
I intend to complete the customer service survey that you sent to me and get that back to you soon.
Rhonda H ________________________________________________________________________________________________________________________________________________________________________________________________________
Sent: Wednesday, December 21, 2011 4:43 PM To: S.I.R. Subject: Re: Stucco Moisture Guarantee
Thank you for the work your team did on our house and for your quick work on the paperwork we had to send back and forth throughout this project. We have finally gotten around to signing the Guarantee and it is attached.
Have an enjoyable Christmas break and I hope you have a Happy New Year.
Sent: Thursday, April 14, 2011 12:35 PM To: 'S.I.R.' Subject: RE: Transfer Application
Thank you for the quick response. We will be closing tomorrow and the closing attorney will be sending you the $100 transfer fee. I have attached a copy of the form even though I know the attorney will send it to you again.
Stucco Inspections & Repair Inc. 9810-A Medlock Bridge Rd Suite 203 Duluth, GA 30097
To Whom It May Concern,
In writing this letter, I'm providing Stucco Inspections & Repair, Inc. our highest recommendation for stucco repair and maintenance work.
They provided us with an inspection report last summer and followed up with some minor repair work. I found them to be prompt, professional, and relatively cost-effective when compared to other companies. I'd highly recommend them for the professionalism, promptness of services, and customer service. I would not hesitate recommending them to anyone I know.
I would entertain a casual phone call from anyone contemplating utilizing SIR for future work.
I worked with your group on two other files years ago, the ease of the process, the thoroughness of the reports, the warranty program, both cost effective and key to the success of the sale of the property, since buyers would accept our S.I.R. Warranty program with confidence, made my concern over the stucco a non issue. It's been 4 years and as soon as I received a call from a team member over concerns in GA, you were the first name that came to mind. There are very few contractors I recall in dealing with the entire country for relocation home sales, but knowing how well you performed then, and thrilled to see you are still in place, secures my confidence.
My name is Greg R and I have been doing business with your company for 9 years. I wanted to let you know how much I appreciate the work you have done for me in the past. Your inspectors have always been on time and very professional. They explain what they would be doing and always answered any questions I might have.
When work needed to be performed, the quality and workmanship has always been excellent. They were neat and cleaned up after the work was finished.
Now that I am moving and selling my house, I wanted to let your company know how much I appreciate the job you have done for me.
...I would also like to take this opportunity to compliment your employee, Bernadette. She has been both professional and personable. Bernadette has been knowledgeable and it has been a delight interacting with her throughout this process.
I've bene a client of S.I.R. for the past six years and I just want to thank you for the excellent customer service. From Bernadette, when I call, to Paul, who comes out to my home to address my concerns. Bernadette handles every call with complete professionalism and kindness. She always sounds like she knows me - she has such an ability to recognize my voice. Then she schedules Paul ("Mr. Manners"). He is delightful and so conscientious. He is thorough in checking areas in question and always explains his answers. When Paul comes out to address any concerns I always feel I've had the best customer service. Thank you for having such quality people representing S.I.R. They are the BEST!